Shipping policy
Shipping
Everything at VELVET & PAW is made to order.
We don’t keep stock — each piece is created once you place your order.
Processing Time
Orders usually take 2–5 business days to be produced before they ship.
During busy periods, this may take a little longer — but we always aim to keep things moving.
Shipping Time
Once your order has been shipped, delivery typically takes:
- Europe: 3–9 business days
- United States: 3–9 business days
- International: 5–12 business days
Shipping times can vary slightly depending on your location and local carriers.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Tracking
As soon as your order is on its way, you’ll receive a tracking link via email.
Delays
Occasionally, delays can happen due to:
- customs
- local postal services
- high seasonal demand
If something seems off, feel free to reach out — we’ll look into it with you.
Incorrect Address
Please double-check your shipping details before placing your order.
If an order is shipped to the wrong address due to a mistake during checkout, we may not be able to replace it.
Questions
If you’re unsure about anything, just ask.
We’re happy to help.